Which one of these is not one of the critical information elements Wade and MacPherson note as being part of a call takers duty?

Which one of these is not one of the critical information elements Wade and MacPherson note as being part of a call takers duty?

• A. Obtain Caller Name
• B. Notify Responding Units of Post-Dispatch Information
• C. Record Incident Location
• D. Identify Call Priority

Answer: (B)

The main idea here is what information a call taker must capture during the call to guide an effective dispatch. The critical elements are who is calling (or how to contact them), where the incident is located, and how urgent the situation is (the call priority). These items are gathered during intake because they directly determine what resources are needed, where to send them, and how quickly. Notifying responding units of post-dispatch information, on the other hand, happens after dispatch as updates come in, and isn’t part of the initial information a call taker collects. So the element that does not fit with the call taker’s immediate duties is the post-dispatch notification to units.

The main idea here is what information a call taker must capture during the call to guide an effective dispatch. The critical elements are who is calling (or how to contact them), where the incident is located, and how urgent the situation is (the call priority). These items are gathered during intake because they directly determine what resources are needed, where to send them, and how quickly. Notifying responding units of post-dispatch information, on the other hand, happens after dispatch as updates come in, and isn’t part of the initial information a call taker collects. So the element that does not fit with the call taker’s immediate duties is the post-dispatch notification to units.